WeScout Policies

Last updated: September 2026

This page explains when money paid on WeScout can be refunded. WeScout has several paid features — Store orders, sports auctions, sports ground bookings, paid Professional consultations, Borrow-a-Player bookings, and Sponsorship payments — and each works a little differently, so refund eligibility is broken down by feature below. All payments run through Razorpay; approved refunds are returned to your original payment method (card, UPI, netbanking, or wallet) and typically take 7–10 business days to reflect, depending on your bank.

Store orders

If a Store order is refundable, it's because it qualifies under our Return Policy (damaged, materially different from the listing, or you've changed your mind within the 7-day return window), or because the seller can't fulfil it. In either case:

• If the seller cancels an order before shipping it, you're refunded in full — no return needed.
• If a returned item passes the seller's inspection, the refund is issued to your original payment method once the return is processed (see the Return Policy for the full timeline).
• Shipping charges (if any were collected) are refunded only when the order itself was WeScout's or the seller's error.

Sports auctions

A winning bid is a binding commitment to buy — auction purchases are refundable only if the item, once received, is materially different from its published condition/authenticity, or if the seller fails to dispatch it within the stated dispatch window. Reserve-not-met auctions and outbid amounts are never charged in the first place, so there's nothing to refund there. Contact us through the item's page (the pre-bid Q&A / private message tools) if a dispute comes up after you've won.

Sports Ground bookings

A confirmed sports ground booking can be cancelled and refunded in full if you cancel with reasonable notice before the slot's start time; how much notice depends on the specific ground's own cancellation window shown at the time of booking. No refund is given for a no-show, or for cancelling after the slot has started. If a ground owner cancels a confirmed booking on their end, you're refunded in full automatically.

Professional consultations

A consultation fee unlocks a chat with the Professional you booked. It's refundable if the Professional never responds within a reasonable time, or if you cancel before they've responded to your first message. Once a consultation has actually taken place (the Professional has engaged with you), the fee is not refundable — the same way a real-world consultation fee wouldn't be refunded after the appointment happened.

Borrow a Player

A Borrow-a-Player payment is refundable in full if the athlete declines your request, or if you cancel before they've accepted it. Once accepted, refunds follow the cancellation terms you and the athlete agree on directly (WeScout doesn't broker this beyond payment and the request/accept flow), except where the athlete themselves cancels after accepting — in that case you're refunded in full.

Sponsorship payments

A sponsorship is a direct, one-time payment to a Pro-verified athlete or team, and is generally non-refundable once paid — the same way a real-world donation or sponsorship wouldn't be reversed after the fact. WeScout's platform fee (see our Terms & Conditions, Section 10) is never refundable under any circumstance, since it's WeScout's fee for facilitating the payment rather than money that reaches the recipient. The remaining amount (the net amount) may be refunded to you at WeScout's discretion only if: the sponsorship was charged in error (e.g. a duplicate payment), the recipient's Pro verification is later found to have been fraudulent at the time you sponsored them, or the payment was made fraudulently using your account. Simply changing your mind after a sponsorship has been paid and delivered to the recipient isn't grounds for a refund.

How to request a refund

For Store orders, start from My Orders. For a sponsorship, start from My sponsorships. For everything else, use the relevant booking/request page (your bid history, booking confirmation, or consultation/borrow-request thread) or reach the WeScout team through the in-app support/report tools. Include your order or booking ID — it speeds things up considerably.

Fraud and abuse

We reserve the right to decline a refund request, or to reverse one already issued, where we find evidence of fraud, abuse of this policy (e.g. repeatedly ordering and returning items), or a violation of our Terms & Conditions.